Is FairPoint in over Its Head?
State utility agencies are receiving a surge in calls from residents upset about service from FairPoint Communications, six weeks after the company took over Verizon's landline service in northern New England. The Maine Public Utilities Commission received 104 calls last Wednesday – most of them involving FairPoint. That's a high volume for problems not related to disconnected electrical service or power outages. "My impression is that this is the highest level of calls involving a single utility that our consumer assistance division has seen," said Fred Bever, a PUC spokesman. Earlier problems with e-mail are giving way to frustrations about incorrect bills and difficulty in reaching customer service representatives. Officials say they're not sure why conditions seem to be getting worse.